How to return?
As long as the item is still in the same condition as you got it, you can return the item up to 30 days after delivery.
Please open a return case.
Once you've created a return case via Claimlane, you're ready send back the parcel to our warehouse in Denmark with the following address:
Coolshop
Loftbrovej 28-30
9400 Noerresundby
Denmark
We'll handle your parcel soon after it gets here and issue a refund if applicable. Please note that the responsibility for return shipping falls on you as the customer as per our terms. When creating the return case on Claimlane, you can choose to purchase a return label from us - if you choose this label, returns generally take 3-6 weeks all in all.
Item must still be as new, meaning that it must be possible for Coolshop to resell the item as new. This means that games must still be in the shrink wrap, and consoles must not have been used. If an item is returned in a state that makes it impossible to sell the item as new we must either refuse to credit it, or offer to credit less than the full amount.
Please remember to include your order number in the your return shipment and to fill out a return case from your order on your Coolshop profile. It is very important to do so, in order ensure that handling of the return will be as smooth as possible.
Items returned must be shipped in a safe manner and packaged in a way that ensures their safe arrival. Please read more about returns in our terms.
Coolshop is not liable for any unlabeled shipments without any identifying information regarding the sender or the order. Shipment received without any instructions why the shipment was sent to us will be treated in accordance to the shop terms.